A supportive, responsible approach to debt resolution
Who we are
CSA Collect Ltd delivers ethical enforcement and debt recovery services for local and central government, as well as commercial organisations across the UK.
We work on behalf of our clients to recover outstanding debts while treating individuals fairly, respectfully and in line with all relevant legislation. Clear communication, transparency and compliance are central to our approach.
Our services cover a wide range of statutory and commercial debts, including Council Tax, business rates, parking and road-related charges, court fines and other recoverable accounts. Where enforcement action is required, it is carried out responsibly and with appropriate oversight.
We are committed to identifying and supporting vulnerable individuals and signposting to appropriate help where needed. CSA Collect is registered with the Information Commissioner’s Office (ICO) and operates in full compliance with UK data protection law.
CSA Collect work with local and central government, alongside commercial organisations, to deliver a comprehensive range of enforcement and debt recovery services.
Ethical, responsible enforcement you can trust
Collection
With decades of experience in the debt and enforcement sector, CSA Collect is recognised for a fair, ethical and professional approach to collection. We’re trusted by more than 200 local authority clients nationwide, as well as Transport for London, National Highways and His Majesty’s Courts and Tribunals Service, to act on their behalf.
Types of debts
The debts we manage typically include Council Tax, parking and road-related charges, commercial rent arrears, business rates, and fines issued by His Majesty’s Courts — all handled with care, transparency and respect for the individuals involved.
We're here to help
Unexpected life events, large expenses, or a series of smaller financial pressures can happen to anyone. Falling into debt is more common than you may realise — but we understand how worrying and overwhelming it can feel.
If we’ve contacted you about an outstanding balance, it’s important not to ignore it. Leaving it unresolved won’t make it go away and may lead to additional fees.
Whatever your situation, you’re not alone. We’re here to listen and support you. By working together, we can find a solution that eases the pressure and helps you regain control of your financial future.
FAQ's
What happens if I ignore the letter or Notice of Enforcement?
Please do not ignore correspondence from CSA Collect. If we do not hear from you after a Notice of Enforcement has been issued, an Enforcement Agent may attend the address to take control of goods, which could result in additional fees.
I was out when the Notice of Enforcement came, what should I do?
Your case has been passed to CSA Collect from an authority or the Court Service.
Alternatively please contact us on 02039258810 so we can provide personal guidance.
What steps will CSA Collect take to collect debt?
A Notice of Enforcement will have been sent to you, outlining the details of the debt and the ways you can make payment. We may also try to contact you by email, telephone or text message to offer support and discuss your options.
If we do not receive a response, an Enforcement Agent may be required to attend the address to take control of goods in order to recover the debt.
I don't agree with the information you have provided, what should I do?
Please contact us and a member of our team will be able to assist you with your query.
I am in financial difficulty, how can you support me?
We understand that taking the first step can feel difficult, but support is available. You can contact us to talk through your options, or access free, independent advice from trusted organisations.
I'm finding things difficult, I need someone to help me
We’re sorry to hear that you’re feeling this way. We understand that speaking up can feel difficult, but it’s important to let someone know how you’re feeling. You can call us so we can signpost you to organisations and people who will listen with care and without judgement.